Privacy policy

Privacy Policy


Last Updated: February 2026

Applicable to: Zenzoone Official Shopify Website (hereinafter referred to as "the Site")

Contact: chenlifang@zenzoone.net

This Privacy Policy governs the collection, use, storage, disclosure and protection of your personal information when you access, browse or make purchases on the Zenzoone Site. We are committed to the highest standards of privacy protection, especially for the adult wellness product category, and strictly comply with the California Consumer Privacy Act (CCPA), U.S. federal and state data protection laws, and Canadian personal information protection regulations. We will never disclose your personal and order information for commercial or other unauthorized purposes, and all data processing activities are based on the principles of legitimacy, necessity and minimalism.

By using the Site, you acknowledge and agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree to the terms of this Policy, please do not access or use our Site and services.

1.Personal Information We Collect

We only collect necessary personal information to complete your order, provide after-sales service and optimize the shopping experience, and will never collect irrelevant sensitive information without your consent. The collected information is divided into the following categories, all of which are used for the stated purposes only:

1.1 Mandatory Order Information

  • Basic contact information: Your full name, shipping address, email address, and phone number (used for order delivery and logistics notification only)
  • Payment information: Billing address (no full credit card/bank card details are stored on our Site; all payment data is encrypted and processed by third-party payment service providers such as Shopify Payments)
  • Order details: Product purchased, order quantity, order number, and payment amount (used for order fulfillment and after-sales verification)

1.2 Automatically Collected Technical Information

When you browse the Site, our server automatically collects non-identifiable technical data to optimize website performance, including:
  • IP address, browser type and version, operating system
  • Pages visited, browsing duration, and click-through behavior
  • Device information (e.g., mobile/desktop device model)

    This information is aggregated and anonymized and cannot be used to identify individual users.

1.3 Voluntarily Provided Information

  • Information you submit via contact forms, email or customer service (e.g., after-sales inquiries, product feedback)
  • Account information (if you create a user account): Self-set username and password (encrypted storage)

1.4 Sensitive Information We Never Collect

For the protection of your privacy, we will never collect or store the following sensitive information:
  • Personal identification documents (ID card, passport, driver's license, etc.)
  • Biometric information, medical records, or personal lifestyle data
  • Any information related to your personal privacy beyond the scope of order fulfillment

2. Purposes of Using Personal Information

We use the collected personal information only for the following legitimate business purposes and will not use it for any unstated purposes:
  1. Complete order fulfillment: Process your purchase, arrange logistics and delivery, and send order confirmation and logistics tracking notifications
  2. Provide after-sales service: Respond to your inquiries, handle product defect claims, and provide warranty services in accordance with our Refund Policy
  3. Optimize the Site: Improve website usability, page loading speed, and shopping experience based on anonymized technical data
  4. Comply with legal obligations: Respond to lawful requests from government and law enforcement agencies (only when required by applicable law)
  5. Send important notifications: Inform you of changes to our Terms of Service, Privacy Policy, or order-related critical updates (no unsolicited marketing emails)

We will never use your personal information for direct marketing, advertising, or sharing with third parties for commercial purposes without your explicit written consent.

3. Disclosure of Personal Information to Third Parties

We adhere to the principle of non-disclosure of personal information and will never sell, rent, or trade your personal information to any third party for commercial purposes. Your information may only be disclosed to the following trusted third parties who are bound by strict confidentiality obligations, and only to the extent necessary to complete order fulfillment and provide services:

3.1 Authorized Service Providers

  • Logistics and delivery partners: We share your shipping address, name, and phone number with courier companies (e.g., USPS, Canada Post) only for the purpose of delivering your order; these partners are prohibited from using your information for any other purpose
  • Payment service providers: Shopify Payments, PayPal, etc. (process payment transactions with encrypted data; we do not store your full payment card details)
  • Website hosting and technical support: Shopify Inc. (provides website hosting services and processes anonymized technical data in accordance with Shopify's Privacy Policy)

    All third-party service providers are required to comply with applicable data protection laws and sign confidentiality agreements with us to ensure the security of your information.

3.2 Legal Disclosure

We may disclose your personal information only when required by applicable law, court order, or government/law enforcement agency request, or to protect our legitimate legal rights (e.g., preventing fraud, resolving order disputes).

3.3 No Disclosure to Third-Party Marketers

We will never disclose your personal information to third-party advertisers, marketing companies, or any other commercial entities for the purpose of advertising or direct marketing.

4. Core Privacy Protection Measures for Adult Products

In view of the particularity of the adult wellness product category, we have formulated category-specific enhanced privacy protection measures to ensure the confidentiality of your shopping experience from order placement to delivery, which are our legally binding commitments to you:

4.1 100% Discreet Shipping & Packaging

  • All products are shipped in plain, unmarked outer packaging (no Zenzoone brand logos, product descriptions, or any identifying marks indicating adult products)
  • Logistics waybills and delivery documents only display the order number and basic shipping information (no product names or order details)
  • Independent logistics labeling system: Product information is coded on internal documents only, with no external disclosure

4.2 Confidential Billing Information

  • Your credit card/bank card statement will display a neutral transaction name (no "Zenzoone" or adult product-related keywords)
  • No order details or product information are included in billing records

4.3 Minimal Data Retention for Adult Product Orders

In accordance with CCPA requirements and the privacy characteristics of the category, we retain your order information for the shortest legally required period:
  • Non-identifiable order records (anonymized): Retained for 6 months for after-sales service purposes
  • Identifiable personal and order information: Automatically deleted 12 months after order completion (or immediately upon your request)
  • No permanent storage of any order information related to adult products

4.4 Encrypted Storage of All Personal Information

  • All your personal information (including contact and order details) is stored with 256-bit SSL encryption on secure servers
  • Access to user data is restricted to authorized Zenzoone staff only (with multi-level identity verification)
  • Regular security audits and server vulnerability scans to prevent data breaches

5. Your Privacy Rights (Including CCPA Rights)

In accordance with the California Consumer Privacy Act (CCPA), U.S. federal and state laws, and Canadian data protection regulations, you have the following absolute privacy rights regarding your personal information, and we will respond to your requests free of charge within a reasonable time (no more than 15 business days):
  1. Right to Access: Request a copy of the personal information we collect and store about you
  2. Right to Correction: Request correction of inaccurate or incomplete personal information
  3. Right to Deletion: Request immediate deletion of all your personal and order information (we will complete the deletion within 3 business days)
  4. Right to Opt-Out: Reject the collection and use of your non-mandatory personal information at any time
  5. Right to Non-Retaliation: We will not take any adverse action (e.g., refusing to provide services, increasing prices) against you for exercising your privacy rights
  6. Right to Data Portability: Request to receive your personal information in a portable, machine-readable format

How to Exercise Your Privacy Rights

To exercise the above rights, please send a written request to our official email address: sltd1508@outlook.com, with the subject line: "Zenzoone Privacy Rights Request - [Your Full Name/Order Number]". We may request simple identity verification (e.g., confirming your email/phone number) to ensure the security of your information.

6. Data Security Protection

We take industry-leading technical and administrative measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction, including:
  1. 256-bit SSL encryption for the entire Site (all data transmission is encrypted)
  2. Encrypted storage of user data on secure servers with restricted physical access
  3. Regular security training for staff and strict confidentiality agreements
  4. Real-time monitoring of the Site for suspicious activity and fraud prevention
  5. Compliance with data protection standards of Shopify and third-party service providers
Although we take all reasonable security measures, no electronic storage or internet transmission is 100% secure. If a data breach occurs due to force majeure (e.g., hacker attacks, natural disasters), we will immediately notify you in accordance with applicable law and take all necessary remedial measures.

7. Third-Party Links on the Site

The Site may contain links to third-party websites (e.g., product review platforms, logistics tracking pages). This Privacy Policy does not apply to third-party websites, and we are not responsible for the privacy practices or content of such sites. We recommend that you review the privacy policy of any third-party website before providing your personal information.

8. Children's Privacy Protection

Our products and services are exclusively for adults aged 18+ (21+ in jurisdictions with higher age requirements). We strictly comply with the Children's Online Privacy Protection Act (COPPA) and will never intentionally collect, store, or use personal information of children under the age of 18. If we discover that we have collected information of a minor by mistake, we will delete it immediately upon verification.

9. Changes to This Privacy Policy

We reserve the right to update or revise this Privacy Policy from time to time to comply with changes in applicable laws, regulations, or business practices. The Last Updated date at the top of this Policy will be revised to reflect the latest changes.

Any material changes to this Privacy Policy will be prominently posted on the homepage of the Site for a period of time. Your continued use of the Site after the posting of changes constitutes your acceptance of the revised Privacy Policy. We will not reduce your privacy rights under this Policy without your explicit consent.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, personal information protection, or our discreet shipping measures, please contact us via the following official channel:

Email: chenlifang@zenzoone.net

We will respond to your inquiry within 2 business days and resolve your privacy-related issues in a timely manner.

Zenzoone is committed to protecting your privacy as our core responsibility. We will continue to optimize our privacy protection measures to ensure that your shopping experience is safe, confidential, and compliant with all applicable laws and regulations.